Learn About...

To serve you better, most of our Unique products are shipped directly
from our carefully selected manufacturers, suppliers and crafters.

Your package may indicate a different return address, than
Two Tuttle's Four Paws or A Couple Of Tuttle's.

We can assure you our manufacturers, suppliers and crafters take great
care with shipping your treasured gifts, because our customers are their
customers too.

Should you have any problems with your purchase, please Contact Us
within 10 business days.

Shipping & Handling Are Extra... Unless
otherwise indicated.

We are in frequent contact with our manufacturers,
suppliers and crafters to ensure your order is delivered
to your satisfaction. Some Unique products may
take longer to ship due to demand or extra time it takes
to hand craft your special gift.

Should you require an alternative method of shipping,
please Contact Us by Email or by Telephone, to
discuss your special request.

Wayne or Tina Telephone: (905) 734 - 7034 (9 a.m to 9 p.m)
Eastern Standard Time Standard

A Division Of

Headquarters: 842 Broadway Avenue, Welland, Ontario, Canada, L3C 5M8
EmaiL: Wayne & Tina

Telephone: 905 - 734 - 7034

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Shipping & Handling, Rush Orders, Returns, Damaged Goods, Mail Order, Privacy Policy and MORE...

Shipping Delays:

Holiday periods are the
busiest time for us and
shipping may take longer
due to increased volume from
the carrier. If you have
Urgent shipping needs or a
deadline, please Contact Us
to enquire about expedited
shipping or whether we can
advance your order.

Shipping times are from the
date of purchase and you
should receive your parcel
within 5 to 10 business days
(not including weekends or
holidays). However,
occasionally we may
experience unexpected
delays such as:
Supplier/Manufacturer
shipping delays (due to high
volume), Canadian or U.S
Customs .

We are not responsible for
delayed orders if your parcel
is held up at our
manufacturer/suppliers
warehouse or awaiting
clearance in Customs.

Unfortunately, we do not
have any control over delays
with our various carriers
once your purchase has
processed in our store.

Please Note:

We process each order
manually, your patience is
appreciated.

All / Any orders that are
placed on Saturday or
Sunday will be processed
Monday morning. We do not
ship on Saturday or Sunday.

Returns & Refunds:

RUSH Orders

If you require a Rush delivery these
orders will be shipped as 2 to 3 days
delivery. All RUSH orders placed
after 1.00 P.M (EST) on Friday, will
be shipped on Monday morning for
delivery of 2 - 3 business days.

We Do Not Accept Over
Night Orders !

Special Requests:

You may include comments on your
order.

We cannot accommodate specific
delivery instructions, e.g: leave on
the front porch, go next door for
delivery etc. We can only determine
the method of shipping not the
delivery.

You should leave such messages
with your local carrier.

The comment section is a good
place to note when you might need
the item or if you would like
insurance, for which we will bill you
separately.

Mail Orders:

If you would like to order by mail: send a U.S
Bank Money Order including shipping
charges to:

A Couple Of Tuttle's
842 Broadway Avenue
Welland, Ontario, Canada
L3C 5M8

Please include your COMPLETE mailing
address, phone number & email, so we may
confirm receipt of your mail order request.

Find Out The Exact Cost For Your
Purchase !

For Shopping At
Two Tuttle's Four Paws

Our Family Apprciates
Your Business

Ya'll Come Back Ya Here !

This On-Line Store is hosted by
Yahoo! Store. Yahoo! Hosts the store
pages, ordering system, and order data.
Yahoo! automatically collects order
information but may only use this
information in the aggregate. If you
accessed this store through Yahoo!
Shopping, Yahoo! also automatically
collects information about your shopping
experience.

Please see the Yahoo! Privacy Policy for
more information about how Yahoo! uses
this information.

Two Tuttle's Four Paws & A Couple Of
Tuttle's respects your privacy and will not
give your user information to unrelated
third parties. Our order form requires users
to give us contact information which is
used to ship purchases and to get in touch
with the customer when necessary.

Privacy Policy

All Prices
U.S Funds
ONLY !

VERY IMPORTANT

Due to the nature of our pet
products, we Do NOT offer
refunds.

All Sales are Final and
returns are for exchange Only.

All “Opened Box” electronic
or electrical products are
NOT entitled to an
exchange. If you find that
you wish to return a product
for any other reason (prefer
a different color or different
size etc.), we are happy to
make an exchange and we
will adjust the difference in
pricing accordingly, if
applicable. However, returns
must be authorized by Tina
or Wayne in advance within
48 hours after you receive
your order. The actual
shipping fees and $4.00
handling charge to cover the
shipping materials would be
applied on the exchange
product(s). We apologize, but
we cannot subsidize
shipping fees on exchange
product(s).
You may return an item for
exchange providing:

-We have approved your
returns. -All original display
packaging or boxes are
returned. They are not
marked, written on,
damaged or have stickers on
them.
-All manuals, instructions,
warranty registration cards
and parts are returned
-The item is in new condition
and has not been used.
-Returns are shipped within
7 days after an RMA
(Returned Merchandise
Authorization) number is
issued.
-Clearly mark “Return
Merchandise” and the RMA
number on the return parcel
-We will not incur any
charges for duties, taxes etc
due to the parcel not being
marked “Return
Merchandise to Sender”
-Return shipping fees and
insurance is your
responsibility.

We Cannot refund shipping
charges.