To serve you better, most of our Unique products are shipped directly from our
carefully selected manufacturers, suppliers and crafters.
Your package may indicate a different return address, than
The Potty Dog House - Service Dog House.com or A Couple Of
We can assure you our manufacturers, suppliers and crafters take great care
with shipping your package, because our customers are their customers too.
Should you have any questions about your purchase, please Contact Us within
10 business days.
We are in frequent contact with our manufacturers, suppliers and crafter's to
ensure your order is delivered to your satisfaction. Some Unique products may
take longer to ship due to demand or extra time it takes to hand craft your
special order. Products such as Belly Bands, and Doggie Diapers.
Should you require an alternative method of shipping, please Contact Us by
Email or by Telephone, to discuss your special request.
Wayne or Tina Telephone: (905) 734 - 7034 (9 a.m to 5 p.m) Eastern Standard
Time Standard. Monday to Friday ONLY.
Holiday periods are the busiest time for us and shipping may take longer due to
increased volume from the carrier. If you have Urgent shipping needs or a
deadline, please Contact Us to enquire about expedited shipping or whether we
can advance your order.
Occasionally we may experience unexpected delays such as:
Supplier/Manufacturer shipping delays (due to high volume), Canadian or U.S
Custom delays, poor weather conditions, incorrect address, postal or carrier
strikes, and custom made orders. Since we ship from various warehouses
throughout the United States and Canada, delivery times may vary.
We Are Not Responsible For Shipping Delays.
Your parcel may be held up at our manufacturer / suppliers
warehouse or awaiting clearance in Customs.
Unfortunately, we do not have any control over delays with our various carriers.
Once your order has been processed, we are not responsible for delays once it
leaves our facilities.
We process each order manually, your patience is appreciated.
All / Any orders that are placed on Saturday or Sunday will be processed Monday
morning. We do not ship on Saturday or Sunday.
If you require a Rush delivery call or email us to discuss your options. We will
send you a manual invoice for any Rush delivery orders. Additional shipping
fees will apply.
We Do Not Accept Over Night Orders
You may include comments on your order.
We cannot accommodate specific delivery instructions, e.g: leave on the front
porch, go next door for delivery etc. We can only determine the method of
shipping not the delivery.
You should leave such messages with your local carrier.
The comment section is a good place to note when you might need the item or
if you would like insurance, for which we will bill you separately.
Mail Orders & Returns:
If you would like to plance an order by mail: send a U.S Bank Money Order
including shipping charges to:
A Couple Of Tuttle's
842 Broadway Avenue
Welland, Ontario, Canada
Please include your COMPLETE mailing address, phone number & email, so we
may confirm receipt of your mail order request.
Also NOTE: All Returns should be sent to the above address.
Returns & Refunds:
All “Opened Box” electronic or electrical products are NOT entitled to an
exchange. If you find that you wish to return a product for any other reason
(prefer a different color or different size etc.), we are happy to make an exchange
and we will adjust the difference in pricing accordingly, if applicable.
Returns Must be authorized by Tina or Wayne in advance within 48 hours after
you receive your order. The actual shipping fees and $4.00 handling charge to
cover the shipping materials would be applied on the exchange product(s). We
apologize, but we cannot subsidize shipping fees on exchange product(s).
You may return an item for exchange providing:
-We have approved your returns.
-All original display packaging or boxes are returned. They are not marked,
written on, damaged or have stickers on them.
-All manuals, instructions, warranty registration cards and parts are returned
-The item is in new condition and has not been used.
-Returns are shipped within 7 days after an RMA (Returned Merchandise
Authorization) number is issued.
-Clearly mark “Return Merchandise” and the RMA number on the return parcel
-We will not incur any charges for duties, taxes etc due to the parcel not being
marked “Return Merchandise to Sender”
-Return shipping fees and insurance is your responsibility.
We Do Not refund shipping charges.
We recognize that privacy is important,
that is why we are committed in to
protecting your privacy. This Privacy
Policy statement applies to all of the
products, services and websites
offered by A Couple Of Tuttle’s
In order to provide Superior
Customer Service, we may
Cookies – Our Services may store one
or more cookies to your computer. We
ensure security of our Services and
personalize online user experience by
storing preferences and tracking user
trends, such as offering similar
Most browsers are initially set up to
accept cookies, but if you have blocked
or if you refused cookies from our
Services you may not be able to see our
products and features and services
may not function properly if your
cookies are disabled.
Log information - When you visit any
one of our sites, our servers
automatically record information that
your browser sends whenever you visit
a any website. These server logs may
include information such as your web
request, Internet Protocol address,
browser type, browser language, the
date and time of your visit and one or
Email - We may keep record of email
address submitted throughout our
stores for marketing messages Only.
We do not disclose or sell your email
with any other third party.
User communications - When you
send email or other communication to a
site operated by A Couple Of Tuttle’s
and it’s on-line stores, we may retain
those communications in order to
process your inquiries, respond to your
requests and improve our Services.
Links - We may present links in a
format that enables us to keep track of
whether these links have been
followed. We use this information to
improve the quality of our Services,
customized content and advertising.
to web sites and Services that are
owned and operated by A Couple of
Tuttle’s. These other sites may place
their own cookies or other files on your
computer, collect data or solicit
personal information from you.
receive the balance of your order within a few days, please contact us.
Please note that some circumstances may affect delivery of your order, such
as weather conditions, whether your shipping address is a house or an
apartment and whether deliveries can be left outdoors. FedEx, UPS or USPS
policies for your area may dictate that your package be held at a local office
until you pick it up in person. Call your local FedEx, UPS or post office
directly for the delivery policy for your area.
NOTE : Canadian Customers
Additional Custom / Duty fees May apply. All provinces are responsible to
pay applicable taxes. G.S.T applies to all provinces, (except Ontario - G.S.T &
The Potty Dog House and Service
Dog House.com (a division of A
Couple Of Tuttle's) guarantees your
security. Every time an order is placed
or account information is accessed, it is
done through a secure server that
encrypts all information. Furthermore,
all of the customer data we collect is
protected against unauthorized access
and use at all times.
The secure server software we utilize is
the state-of-the-art in security
protocols: Secure Sockets Layer (SSL).
SSL is used to encode all information,
including credit card numbers,
passwords, names, etc. This high-level
encryption makes it virtually impossible
for anyone to ever see your information.
Trust is vital to e-commerce. To
confidently communicate and transact
business on the Internet, businesses
and individuals must be able to identify
who they are dealing with, and assure
themselves that information exchanged
online is safe from interception and
Your personal information including
name, phone number and e-mail
address is never sold, shared, or
Due to the nature of our pet products...
We Do NOT Offer Refunds.
All Sales are Final and returns are for
Security and Privacy
Third Party Shipping
A Division Of
Headquarters: 842 Broadway Avenue, Welland, Ontario, Canada, L3C 5M8
EmaiL: Wayne & Tina
Telephone: 905 - 734 - 7034